Knowledge Base

BoxTrapper requires all email senders not on your Whitelist to respond to verification emails. It protects you from spam. If you want to get rid of unwanted emails, enable Boxtrapper either on all emails or just selected emails and configure it. Log in to your cPanel Account, In the Email section, click on BoxTrapper. On the BoxTrapper’s page, you see a list of your emails under the Account heading and the status of BoxTrapper under the Status heading. Choose Manage. On the BoxTrapper’s Manage page, if the status is Disabled, Choose Enable.

Apache SpamAssassin is a mail filter that identifies spam. An intelligent email filter uses various tests to identify unsolicited bulk email, more commonly known as spam. These tests examine email headers and content to classify emails with advanced statistical methods. Log in to your cPanel Account. In the Email section, click on Spam Filters. Toggle Process New Emails and Mark them as Spam to enable it. If the knob/toggle is greyed out, this indicates that Apache SpamAssassin is disabled. Enable SpamBox by clicking on Move New Spam to a Separate Folder (Spam Box). From now on, spam messages with a spam score of 5 or higher will be automatically removed by Spam Assassin.

Follow this tutorial to edit or delete Scheduled Tasks (Cron Jobs) in Plesk. How to Edit a Scheduled Task? Log in to your Plesk account. Click on the Pull icon in the right sidebar and choose Scheduled Tasks. Under the Command list, locate your task and click on it. Make appropriate changes and confirm with OK. How to Delete Scheduled Task? Select the tasks you want to remove under the Command list and click on Remove. A confirmation box will appear. Click Yes, and the selected task will be removed.

You can change the root user account password from WHM. Log in to your WHM Root Account. . Go to Server Configuration >> Change Root Password or type Change Root in the menu filter box. The option will appear. Click on it. Enter your new password or use the password generator option to generate a new random password. Make sure that you save your new password and keep it in a safe place. Click on Change Password. Your password will be changed, and you can log in to your WHM root account with your new one.

To change the main root FTP account, you have to change the password of your cPanel account. However, if you need to change the password of a specific FTP account, follow this instruction. Log in to your cPanel account. In the Files section, click on FTP Accounts. Under the list of FTP accounts, click on Change Password and enter a new password. Alternatively, use the password generator to generate one. Click on Change Password. Now you can access FTP with your new password.